Customer Service & FAQ

Shipping

Q: Where do you ship?
A: We ship worldwide to most countries with FREE shipping.

Q: How much does shipping cost?
A: We offer FREE worldwide shipping on all orders.

Delivery

Q: How long does delivery take?
A: Standard delivery typically takes 15-30 business days depending on your location.

Q: Can I track my order?
A: Yes! Once your order ships, you'll receive a tracking number via email so you can monitor your package's journey.

Q: What if my package is delayed?
A: While rare, delays can occur due to carrier issues. If your order hasn't arrived within the estimated timeframe, please contact our customer service team and we'll help track it down.

Returns & Exchanges

Q: What is your return policy?
A: We accept returns within 30 days of delivery for unused items in original condition with tags attached.

Q: How do I initiate a return?
A: Contact our customer service team with your order number and reason for return. We'll provide you with return instructions.

Q: Who pays for return shipping?
A: Return shipping costs are the customer's responsibility unless the item is defective or we made an error.

Customs Duties & Taxes

Q: Do I have to pay customs duties or import taxes?
A: No. All taxes and import duties are included in the price you see. There are no additional charges upon delivery.

Q: Will I be charged extra at delivery?
A: Never. Our prices are fully inclusive — what you see at checkout is the final amount you pay.

Q: Why are your prices all-inclusive?
A: We believe in full transparency. We've absorbed all duties and taxes into our prices so you can shop without surprises, wherever you are in the world.

Product Care

Q: How do I clean my bag?
A: Wipe with a damp cloth and mild soap. Avoid harsh chemicals and machine washing. Air dry completely before storage.

Q: Are your bags waterproof?
A: Many of our bags feature water-resistant materials that protect against light rain. However, they are not fully waterproof for submersion.